Complaints
Our priority is customer satisfaction, which is why we make every effort to ensure that the products offered in our store are of the highest quality. We hope that shopping with us will always be a positive experience. However, if for some reason the product does not meet your expectations, below you will find information on how to make a return or complaint.
Procedure for withdrawing from the contract (return of goods)
Returns are accepted within 14 days from the date of receiving the shipment. To ensure the return process goes smoothly, please follow these steps:
- Contact us by email at sklep@uzdatnianie.net, or by phone, providing the order number and reason for the return.
- Wait for return instructions, which we will send to your email address.
- Pack the product in its original packaging and prepare the package for shipment.
- Send the product to the address indicated in the instructions.
The refund will be made within 14 working days from the date we receive the returned product, using the same payment method that was used for the purchase.
How to report a return or complaint?
If the product you received is defective or not as described, you have the right to file a complaint. The complaint procedure is as follows:
- Report the issue via the contact form, or by email at sklep@uzdatnianie.net on our website, providing the order number and details concerning the product defect.
- Wait for contact from us to discuss further steps.
- Depending on the type of defect and your preferences, we may offer to repair the product, replace it with a new one, or refund your money.
- We will make every effort to ensure the complaint process is as least inconvenient for you as possible and is resolved quickly and in accordance with your expectations.
We will make every effort to ensure that the complaint process is as least inconvenient for you as possible and is resolved quickly and in accordance with your expectations.
Additional Information
- Shipping costs associated with the return of goods are not refunded unless the return is due to an error on our part.
- We do not accept cash on delivery shipments without prior agreement with us.
- In the case of exchanging the product for another, any price difference will be appropriately refunded or charged.
- To ensure the complaint and return process goes smoothly, please keep the proof of purchase and the original packaging of the product.
We reserve the right to refuse a return or complaint if the product has been used improperly, causing damage.
We hope the information provided above is clear and helpful. Should you have any questions or concerns, we encourage you to contact our customer service department. We are here to assist and do everything in our power to ensure your experience with our store is the best possible.
Thank you for your trust and for shopping with us. We care about making every transaction fully satisfactory for you.